FREE SHIPPING on orders of $100+ (Including International)

It's very important to us that you love your purchase, and enjoy our accessories.


We will accept returns postmarked within 14 days of receiving your shipment.

First, CONTACT US  to inform us prior to returning to avoid delays. Please use a trackable mail service, as we are not responsible for lost returned goods. Please allow 1-3 business days to process a return request once received.


We will happily swap your item, or issue store credit for your return.  Store credit does not expire, and is supplied via email as an online code voucher for the amount of your online purchase (minus any applicable shipping charges).

For further questions, please CONTACT US

Return Address:

Kittens & String

c/o: IDR Agency Attn: Nicole St. Louis

111 Tycos Drive, Unit 109

Toronto, Ontario

M6B 1W3